Accessibility & Inclusion at Mangal Keshav

At Mangal Keshav Financial Services LLP, we are committed to providing equal access to all investors, including persons with disabilities. In compliance with the Rights of Persons with Disabilities Act, 2016, SEBI Circular SEBI/HO/ITD-1/ITD_VIAP/P/CIR/2025/111 dated July 31, 2025, and international accessibility standards (WCAG 2.1, GIGW, IS 17802), we have taken concrete steps to ensure that our digital platforms are accessible, inclusive, and barrier-free.

Our Accessibility Commitment

• All websites, mobile apps, portals, and investor documents are being aligned to WCAG 2.1 AA standards.
• All PDFs and reports are being made screen-reader friendly with correct tagging, headings, and alt text.
• Explainer videos are being updated with captions and Indian Sign Language (ISL) interpretation.
• Our KYC and onboarding journeys provide alternative accessible options.

Grievance Redressal Mechanism

If you face any difficulty accessing our digital platforms, documents, or services, you may raise a grievance through the following channels:

• Email: accessibility@mangalkeshav.com
• Helpline: +91-22-6190-8000 (Mon–Fri, 9:30 am – 6:30 pm)
• Web Form: https://www.mangalkeshav.com/accessibility
• Postal: Mr. Sujay Shah - Nodal Officer (Accessibility), Mangal Keshav Financial Services LLP, 501, Heritage Plaza, J P Road, Behind D.N. Nagar Metro Station, Andheri (West), Mumbai-400053, Maharashtra.

Nodal Officer for Accessibility

Mr. Sujay Shah
Nodal Officer – Digital Accessibility
Email: sujay@mangalkeshav.com | Phone: +91-22-6190-8003

Service Standards

• Acknowledgement within 1 business day.
• Resolution within 7 business days (critical issues may be expedited).
• Escalation to senior management if unresolved within 15 business days.

Escalation Process

If you are unsatisfied with the resolution, your grievance will be escalated to:

• Nodal Officer – Accessibility (Level 1)
• Managing Partner/CEO (Level 2)

Accessibility Statement

Mangal Keshav strives to make all digital services accessible and inclusive. We are conducting annual accessibility audits with IAAP-certified professionals and continuously improving based on feedback from users, including persons with disabilities.

Your feedback helps us serve you better. Please reach out if you face any challenges – we are committed to resolving them swiftly.